Data Usage & Privacy

SALIQ uses data from the platform, which includes the WhatsApp Business API and Instagram Messaging API. This helps businesses stay connected with their customers. When a customer sends a message via WhatsApp or Instagram, our platform receives it, and our AI chatbot processes it to give quick responses around product availability, pricing, and purchase assistance.

Platform data is used solely to enable conversations between a business and its customers. We do not sell, share, or use this data for anything beyond the messaging service described here. All data is stored securely through Supabase (hosted PostgreSQL), protected by row-level security policies, and encrypted at rest.

Every business account operates in a fully isolated environment. Data is never shared over accounts, and administrators can only access conversations and lead data belonging to their own business.

For any further questions about our data practices, you can easily reach out to us at [email protected].

Cookies & Analytics

saliq.ai sets cookies in three groups. Necessary cookies keep you signed in, protect the site and remember your cookie choice; they are always on. Analytics cookies (PostHog, and Google Analytics where enabled) tell us which pages are visited and where visitors get stuck, so we can improve the product. Marketing cookies (Meta Pixel and Google Ads signals where enabled) measure whether our advertising led to a sign-up. We never sell this data.

Analytics and marketing cookies stay off until you accept them, and you can change your choice at any time from Cookie settings, also linked in the footer of every page. These cookies apply to saliq.ai only: customers who message a business through SALIQ, on WhatsApp, Instagram, Messenger or the website widget, are not tracked by them.

Data Deletion

You can request deletion of your data at any time. Business account owners can delete their account and all associated data - including connected channels, conversation history, and customer contact details - from the SALIQ dashboard, or by emailing [email protected] from their registered email address with the subject "Data Deletion Request".

If you are a customer who has messaged a business through SALIQ (for example via WhatsApp or Instagram) and want your messages and contact information removed, email [email protected] with the phone number or account you used, or ask the business you messaged to remove the conversation from their dashboard.

Deletion requests are processed within 30 days. Once processed, the data is permanently removed from our production systems and expires from encrypted backups on their regular rotation schedule.