Hotel WhatsApp replies to guest questions: ten ready replies you can save tonight

The short answer: write each reply once, completely, and reuse it

If you run a resort or homestay, you already know the pattern. Guests ask about dates, rates, what is included, timings, location, policies and payment, usually in the evening and often in Hinglish. These are common questions, not a ranking or the result of a study.

A reply that gives the number, the conditions and the next step in one message ends the back-and-forth faster than three partial replies. 'Rate is ₹4,500' leads to 'with breakfast?' and then 'plus tax?'. One complete message answers all three before the guest asks.

You can save these replies as quick replies in the WhatsApp Business app, or put the same material into the knowledge base an AI agent answers from. Some chats will always need a person: complaints, refunds, changes after payment and large group bookings. The last sections cover those.

10 questions guests send, with a sample reply for each

Every reply below is written as 'a demo resort'. All rupee amounts, times, distances and percentages are example numbers that you must replace with your own. We have not stated any tax rate. Whatever your tax position, say plainly in the reply whether the rate includes taxes or not, so the guest does not find out at checkout. Each reply ends with a next step.

Copy the table into a document, replace every example number, and read each reply once as if you were the guest. If a reply leaves a question open, add the missing number or condition now.

How to write a reply that ends the back-and-forth

The first reply to a new enquiry should ask for dates, number of adults and children, and number of rooms. With those three details, your next message can be a firm quote instead of another question. That is why the sample replies above all end by asking for dates and guests.

Compare a weak reply with a complete one for the same question, 'Price kya hai?'

• Weak: 'Rate is ₹4,500.' The guest still does not know if it is per room or per person, whether breakfast is included, or whether tax is extra.
• Complete: 'Deluxe room is ₹4,500 per night for 2 adults, with breakfast. Taxes are extra. Share your dates and number of guests and I will send an exact quote.' (Example numbers.)

Keep each reply short enough to read on a phone without scrolling much. Send photos or a location pin instead of describing the rooms or the road in words. And describe what the guest gets from the reply rather than promising outcomes. 'I will confirm availability for your dates' is a statement you can keep. 'You will love it here' tells the guest nothing.

Replying when guests write in Hinglish or Hindi

Guests write the way they speak. 'Kal room milega?' means 'Will a room be available tomorrow?' 'Price kya hai?' means 'What is the price?' 'Bacchon ka charge kitna hai?' means 'What do you charge for children?' If the guest writes in Hinglish, reply in Hinglish. If they write in English, reply in English.

Here are Hinglish versions of three sample replies. They carry the same numbers and conditions as the English ones, and all amounts are example numbers.

• Availability: 'Namaste, Demo Resort mein aapka swagat hai. Kripya check-in aur check-out ki date, adults, bacchon aur rooms ki sankhya bhej dijiye. Hum availability confirm kar denge.' (Please share your dates, adults, children and rooms, and we will confirm availability.)
• Rate: 'Deluxe room ₹4,500 per night se shuru hai (example), 2 adults ke liye, breakfast ke saath. Tax [included ya extra batayiye]. Exact quote ke liye dates aur guests bata dijiye.' (Deluxe room from ₹4,500 per night for 2 adults with breakfast. Taxes: say whether included or extra. Share dates and guests for an exact quote.)
• Advance and cancellation: 'Booking confirm karne ke liye 30% advance UPI se lete hain (example). Check-in se 7 din pehle tak free cancellation hai; uske baad advance refund nahi hota. Dates bhejiye, hum payment details bhej denge.' (30% advance by UPI; free cancellation up to 7 days before check-in; after that the advance is not refunded.)

Keep the numbers and policy wording identical across languages, so a guest who gets the Hinglish reply and a friend who gets the English reply are quoted the same thing. If you want an agent to do this language matching for you, see the Hinglish WhatsApp chatbot page.

How to save these replies in the WhatsApp Business app tonight

These steps follow WhatsApp's own quick replies page in the Help Center, as we read it on 5 November 2026. Menu names can differ slightly between Android and iPhone and can change, so follow what you see on your screen if it differs.

1. Open Quick repliesIn the WhatsApp Business app, go to the Tools tab and tap Quick replies. On some Android versions the same screen sits under the menu and Business tools.
2. Add a new replyTap Add (the plus sign), then tap Message and type the reply. You can also add images or videos.
3. Set the shortcutTap Shortcut and type a short keyword you will remember, for example 'rate' or 'parking'.
4. SaveTap Save. Repeat for each of your ten replies.
5. Use it in a chatOpen a chat, tap the message box and type '/'. Your quick replies appear, including a few the app creates itself from your business profile. Pick one and it appears in the text box. You can edit it there before you tap Send.
6. Or use the paper clipIn a chat, tap Attach (the paper clip), then Quick Replies, and select one.

The Help Center says you can store at most 50 quick replies. It gives no limit on the length of a reply or a shortcut, so we will not quote one. It also says media in quick replies does not work on WhatsApp Web or Desktop. The page explains how to delete a saved reply (open Quick replies, tap the reply, tap Delete) but does not describe editing a saved one. If you cannot find an edit option on your phone, delete the old reply and add the new version.

Two more tools help at night. As of November 2026, WhatsApp's Help Center says a greeting message is sent automatically the first time a customer messages you, and again if they message after 14 days of no activity in that chat. To set it up, open Tools, tap Greeting message, turn on Send greeting message, edit the text, tap Save, then choose Recipients. This is from WhatsApp's greeting messages page.

An away message tells customers you are busy or away. As of November 2026, the Help Center steps are: from Tools, tap Away message, turn on Send away message, edit the text, then tap Schedule. You can choose Always send, a Custom schedule, or Outside of business hours. The last option is only available if you have set business hours in your business profile. Choose Recipients and tap Save. See WhatsApp's away messages page. Both greeting and away messages need your phone to have an active internet connection.

Be honest about what this setup does. Someone still has to read each message and choose the reply. A guest who writes at 11 PM gets your away message, which can tell them when you will reply, but not an answer to their question, unless someone is awake. Quick replies save typing. They do not answer for you.

Questions that should go to a person, not a saved reply

A saved reply is the wrong tool when the guest is upset, when money has moved, or when the request does not fit your standard answers. Send these to a person:

• Complaints about a stay, food, cleanliness or staff.
• Refund requests.
• Date or name changes after payment.
• Group, wedding or corporate bookings.
• Special requests such as accessibility needs or celebrations.
• Anything involving a payment dispute.

Whoever takes over should see the full chat, the dates and the guest count already shared, so the guest does not have to repeat anything. Repeating details is what makes a handover feel like a brush-off.

Save a short holding reply for these chats, for example: 'Thank you for telling us. I am passing this to our manager, who will reply to you personally. Your dates and details are already noted.' Do not add a time unless you can keep it.

With SALIQ, your team takes over any conversation from the shared inbox. The SALIQ Android app puts the same conversations on your phone, so you can step in, reply and hand the chat back from anywhere.

What an AI agent does with the same questions: a sample conversation

Saved replies are the manual version of this. The next step is an agent that reads the guest's message, picks the right answer and replies on its own. The conversation below is a sample with a demo resort, not a real customer. Notice the time, 10:42 PM, and that the guest writes in Hinglish.

The agent answers from the same material you just wrote: rates, rooms, FAQs, policies and documents, set up once. That is why the work in this post is not wasted if you later move to an agent. The ten replies above are the starting content for it.

If your hotel runs on eZee Absolute, the agent can answer WhatsApp guests from the rooms free and the prices eZee shows. See the eZee Absolute WhatsApp integration for details.